ONYX serves a wide range of customers in a variety of industries and customer segments. Our protective services, developed together with our customers, are designed to incorporate a high degree of technology content. While manned guarding still represents the cornerstone of Onyx, we continuously work to develop our offering. This enables us to meet customer specific demands at a competitive price.

 

Our company values of Integrity, Teamwork, Attitude, Performance and Passion are carefully chosen and form the framework for our commitment to outstanding customer service as well as guiding our daily actions. We have made significant investments towards training to ensure both our internal and external processes deliver outstanding customer service and real time information.

Onyx training programs provide a variety of industry, customer service and client specific programs for Onyx Security employees that will ensure our people are best positioned to deliver the highest level of service to our customers while offering them a challenging and rewarding career as our employees.

 

Our innovative delivery of security services enables us to provide many benefits to our clients:

  • Team approach across all properties.

  • Uniformed use of technology.

  • Concise monthly client report.

  • One dedicated Manager across all disciplines trained with business and property experience.

  • KPI Management.

  • Onsite monthly training and tools box talks.

  • Cross training opportunities for all staff.

  • Enhanced tenant and building owner relationships.

  • Positive impacts on asset values.

 

 

Our Commitment

 

By pursuing and maintaining the security industry’s most stringent benchmarked standards, Onyx clients are assured of a process approach to quality management. The International Organization of Standards (ISO) 9001:2008 specifies requirements for organizations to demonstrate their ability to consistently provide services that meet client and applicable regulatory requirements. Onyx has received this respected endorsement demonstrating our commitment to enhancing customer satisfaction. Ultimately, this allows us to gauge performance as it relates to our operational requirements as they are being continually developed to better service our clients and stakeholders.